All sales are final. Your book has been quality inspected, packaged and shipped in new condition and has been verified to be free of defects upon delivery to the carrier. Seller will make a determination of replacement of damaged books at their discretion. If a determination of replacement is granted by the seller, the purchaser will be requested to send an email with a photo clearly showing the damage, the date of purchase and order number. Purchaser will be responsible for replacement copy shipping charges if the first purchase was delivered with FREE SHIPPING. Email email@example.com for any questions or call 803-586-5860. Thank You!